Account Manager – SMB

We’re looking for driven, client-focused professionals who thrive in consultative sales and relationship building. If you’re passionate about helping businesses unlock value through technology and enjoy owning accounts end-to-end, we’d love to hear from you.

With over two decades of industry leadership and operations across Asia, Tech One Global is a multi-awarded Digital Transformation Partner. We have delivered more than 2,000 cloud projects, supported a wide range of clients, and empowered organizations with solutions across Data & AI, Cybersecurity, Cloud Infrastructure, Digital & App Innovation, and ERP.

In the Philippines, Tech One Global has been recognized as one of the Best Workplaces 2024, reflecting our culture of innovation, empathy, and growth. Our people are at the core of everything we do—curious, collaborative, and committed to delivering meaningful impact through technology.

At Tech One, we lead, inspire, motivate, and empower businesses in their digital evolution. We believe technology is most powerful when it enables people, strengthens organizations, and creates lasting value for communities.

You’ll work alongside a diverse, global team in a fast-paced environment where collaboration, learning, and continuous improvement are part of our DNA. As Tech One continues to scale, you’ll have opportunities to deepen your expertise, expand your account portfolio, and grow into more senior commercial roles—supported by competitive rewards and a culture that listens.

As an Account Manager – SMB, you will manage and grow a portfolio of small to medium-sized business (SMB) clients, acting as a trusted advisor and primary commercial contact. You will be responsible for driving revenue growth through account expansion, renewals, and solution adoption across Tech One’s Solution Areas, including Modern Work, Cloud, ERP, Security, AI, and HR Systems.

This role is ideal for a mid-level sales professional who is confident owning client relationships, uncovering opportunities, and positioning technology solutions that deliver measurable business value.

  • Own and Grow SMB Client Relationships
    Manage assigned SMB accounts end-to-end, building strong relationships with key stakeholders and serving as the primary point of contact for commercial and solution-related engagements.
  • Drive Revenue Growth and Account Expansion
    Identify and execute cross-sell and upsell opportunities within existing accounts, consistently meeting or exceeding assigned revenue and growth targets.
  • Deliver Consultative Solution Selling
    Conduct solution presentations and product demonstrations across offerings such as Microsoft 365 / Modern Work, Microsoft Azure, Oracle NetSuite, MiHCM, Security solutions, and AI / Copilot, translating technical capabilities into clear business outcomes.
  • Provide Solution Advisory and Value Realization
    Understand client business challenges and objectives, and recommend technology solutions that improve productivity, scalability, security, and operational efficiency.
  • Manage Renewals and Retention
    Own subscription and services renewals for assigned accounts, proactively managing risks and ensuring a 90–100% renewal rate through consistent value reinforcement and relationship management.
  • Execute Account Planning and Market Awareness
    Develop structured account plans, monitor account performance, and stay informed on industry trends, competitor movements, and emerging client needs within the SMB segment.
  • Collaborate Across Teams
    Work closely with pre-sales, solution specialists, delivery, and customer support teams to ensure seamless execution, strong post-sale experience, and timely issue resolution.
  • Track Performance and Report Insights
    Maintain accurate pipeline, forecast, and account data using CRM tools, and provide regular updates on sales performance, client engagement, and solution adoption.
  • Commit to Continuous Growth
    Participate in sales enablement programs, solution trainings, and relevant certifications, while sharing best practices and insights with the broader sales team.
  • Sales & Account Management Experience
    A bachelor’s degree in Business Administration, Marketing, Sales, or a related field, with 3–5 years of experience in B2B sales, account management, or consultative selling within the technology or IT services industry.
  • Proven Revenue Ownership
    Demonstrated success managing client accounts, driving renewals, and growing revenue through expansion and solution-based selling.
  • Solution-Oriented Mindset
    Strong understanding of technology solutions such as Modern Work (Microsoft 365), Cloud (Azure), ERP (NetSuite), Security, AI, or HR Systems, with the ability to articulate business value rather than just features.
  • Client Relationship Excellence
    Strong stakeholder management skills, with the ability to build trust, influence decision-makers, and manage multiple client engagements simultaneously.
  • Commercial Acumen
    Ability to identify opportunities, manage pipelines, forecast revenue, and contribute to sales planning with a disciplined, data-informed approach.
  • Communication & Presentation Skills
    Clear, confident communicator with experience delivering client presentations, solution demos, and commercial discussions.
  • Collaboration & Accountability
    Comfortable working cross-functionally in a fast-paced environment, with a strong sense of ownership and follow-through.
  • Competitive Rewards & Benefits
    Performance incentives, 13th month pay, and Day 1 HMO and life insurance coverage for you and your dependents.
  • Flexibility & Work-Life Balance
    Hybrid work arrangements, flexible schedules, and enhanced maternity and paternity leave.
  • Growth & Development
    Access to company-sponsored trainings, certifications, and continuous learning opportunities across sales and technology domains.
  • Recognition & Culture
    Join one of the Philippines’ Best Workplaces 2024, where your contributions matter and your voice is valued.
  • Community & Belonging
    Be part of an inclusive, people-first culture with loyalty rewards, milestone celebrations, and programs that recognize both performance and humanity.

All employment decisions at Tech One Global shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by law.

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