Key Account Manager – Enterprise

BEST PEOPLE. BEST OPPORTUNITIES. BEST WORKPLACES.

Across every country we operate in, that’s what work here actually looks like; recognized by the clients we serve, the technology partners we’re built on, and Great Place to Work Certified™ by the people already inside it.

OUR PURPOSE

Tech One Global exists to lead, inspire, motivate, and empower organizations through digital transformation. We can only do that if our own people are led, inspired, motivated, and empowered first.

OUR TEAM

We’ve spent decades building AI and digital transformation solutions for organizations with their complex business problems. You’ll be joining one regional team that works as a single bench across the countries we operate in. Day to day, we have built deep expertise across the platforms that matter; As a Microsoft partner, we get first-hand access to what ships next, not what shipped last year. We’ve delivered more than 2,000 cloud projects. You’ll be adding to that number, not just reading about it in a deck.

ABOUT THE ROLE

As Tech One’s Enterprise Key Account Manager, you own the growth and long-term health of a portfolio of strategic customer accounts. You are the commercial owner of these relationships, accountable not just for retention, but for expanding revenue, deepening adoption of our digital solutions, and turning satisfied customers into multi-year partners.

As an advocate of digital transformation, you translate customer business challenges into solution outcomes, orchestrating the right technical and delivery specialists behind each opportunity. You operate in a partner-led, subscription and consumption-based commercial model, where renewals, adoption, and expansion are continuous and where proactive account management, not reactive support, is what earns the customer’s trust and their next investment.

WHAT YOU WILL DO

Revenue Ownership & Account Growth

• Own the retention, renewal, and net revenue expansion targets for an assigned portfolio of enterprise accounts and passionately achieve the company’s business goals.
• Build and execute strategic account plans that map whitespace, identify expansion and cross-sell opportunities, and define a multi-year growth roadmap for each customer.
• Manage the full renewal lifecycle proactively, anticipating contract updates, consumption changes, and pricing events well ahead of expiry to protect and grow recurring revenue.
• Maintain an accurate, well-qualified pipeline and forecast, applying disciplined opportunity and CRM hygiene.

Customer Relationship & Executive Engagement

• Serve as the trusted senior point of contact for your accounts, building and sustaining relationships across the customer organization; from operational stakeholders to C-level decision makers.
• Develop a deep understanding of each customer’s business, industry pressures, and transformation priorities, positioning Tech One as a strategic advisor rather than a vendor.
• Conduct regular business reviews that demonstrate delivered value, surface new needs, and reinforce long-term partnership.

Solution Advisory & Deal Development

• Develop a thorough command of Tech One’s products, services, and solutions to match customer needs to the right offering with genuine consultative insight.
• Lead proposal development and commercial structuring, collaborating with the Sales Manager and specialist teams on pricing, scoping, and value articulation.
• Orchestrate pre-sales, delivery, and partner resources to build compelling, delivery-ready solutions that win.

Partner Ecosystem & Commercial Governance

• Manage accounts within a partner-led commercial model (including Microsoft CSP), ensuring renewals, consumption growth, and licensing lifecycle are handled accurately and to the customer’s advantage.
• Maintain commercial governance and documentation discipline — including required deal tagging, proposal submission, and revenue attribution — in line with company sales programs.
• Advocate for and adopt sales best practices, contributing improvements to account management playbooks and processes.

WHAT YOU WILL BRING

Experience

• 5+ years of relevant experience in enterprise sales, key account management, or strategic account management within high-tech, IT services, or a related industry, preferably including software, cloud, or subscription/licensing sales.
• Demonstrated track record of retaining and growing enterprise accounts against revenue and expansion targets.
• Experience selling in a solution-led or consultative model, ideally within a Microsoft or comparable technology partner ecosystem.

Education

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field; equivalent commercial experience will be strongly considered in place of a specific degree.

Skills & Competencies

• Strategic account planning: ability to map stakeholders, identify whitespace, and build multi-year growth roadmaps.
• Consultative and solution-selling skill — translating business needs into solution outcomes and articulating value to executive audiences.
• Strong commercial acumen across pricing, proposals, forecasting, and pipeline management, with disciplined CRM usage.
• Excellent presentation and communication skills, with the confidence and credibility to engage senior and C-level stakeholders.
• Solid problem-solving and negotiation ability, and the resilience to thrive in a fast-paced, target-driven environment.

Attributes

• Customer-centric, relationship-driven, and genuinely motivated by helping customers succeed through digital transformation.
• Ownership mindset: accountable for outcomes, proactive rather than reactive, and comfortable owning a number.

What’s in it for you?

• Competitive Rewards & Benefits: Performance bonuses, 13th month pay, and Day 1 HMO and life insurance coverage.
• Flexibility & Balance: Hybrid work arrangements, flexible schedules
• Growth & Development: Company‑sponsored trainings, certifications, and continuous learning opportunities
• Recognition & Culture: Be part of a workplace recognized as one of the Philippines’ Best Workplaces 2024, where your contributions are valued and your voice is heard
• Community & Belonging: A culture of inclusion, diversity, and empathy, with loyalty rewards, holiday gifts, and programs that celebrate milestones and people

Equal Employment Opportunity Statement:

All employment decisions at Tech One Global shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by law.