Group IT Manager

BEST PEOPLE. BEST OPPORTUNITIES. BEST WORKPLACES.

Across every country we operate in, that’s what work here actually looks like; recognized by the clients we serve, the technology partners we’re built on, and Great Place to Work Certified™ by the people already inside it.

OUR PURPOSE

Tech One Global exists to lead, inspire, motivate, and empower organizations through digital transformation. We can only do that if our own people are led, inspired, motivated, and empowered first.

OUR TEAM

We’ve spent decades building AI and digital transformation solutions for organizations with their complex business problems. You’ll be joining one regional team that works as a single bench across the countries we operate in. Day to day, we have built deep expertise across the platforms that matter; As a Microsoft partner, we get first-hand access to what ships next, not what shipped last year. We’ve delivered more than 2,000 cloud projects. You’ll be adding to that number, not just reading about it in a deck.

ABOUT THE ROLE

The Global IT Manager leads the delivery of reliable, secure, and efficient IT operations across multiple countries, ensuring employees everywhere have the technology, access, tools, and systems they need to work productively. The role owns the organization’s global IT operating model, spanning its Microsoft technology environment (Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, OneDrive, endpoint management) as well as broader IT operations including infrastructure, networks, endpoint security, service management, and IT governance.

This is a leadership role that blends strategic ownership with hands-on capability. The Global IT Manager builds and leads a distributed IT team, sets standards and policies, owns vendor relationships and the IT budget, and is accountable for service performance, security posture, and compliance across regions, while remaining close enough to the technology to guide escalations, make sound architectural calls, and lead from the front when needed. Success requires strong people leadership, operational discipline, commercial judgment, and cross-cultural stakeholder management.

WHAT YOU WILL DO

Team Leadership & Global IT Operations

• Build, lead, and develop a distributed IT team across multiple countries, managing workload, coverage across time zones, performance, and professional growth.
• Own the day-to-day delivery of global IT operations and service management, ensuring service levels are met consistently across all regions.
• Set direction and priorities for the team, translating business needs into a clear, scalable IT operating model, and define team OKRs and performance metrics aligned to Global IT objectives.
• Run regular operational syncs with regional IT staff and country IT points-of-contact to review status, operational updates, risks, and action items.
• Coordinate cross-regional IT initiatives and enforce consistent operational processes across all supported locations.
• Monitor and report on global IT service delivery performance, SLA adherence, and operational KPIs.
• Serve as the escalation point for complex technical and service issues, providing hands-on guidance, decision-making, and technical mentorship across the team.

IT Strategy, Roadmap & Continuous Improvement

• Define and execute the global IT roadmap, aligning IT capabilities with business growth, regional expansion, and digital transformation goals.
• Standardize and continuously improve IT support processes to build a scalable, consistent global IT model.
• Lead continuous-improvement programs focused on operational efficiency, automation, security enhancement, cost reduction, and user experience.
• Drive enterprise-wide initiatives such as cybersecurity enhancement, AI adoption, cloud transformation, and workplace modernization.
• Evaluate emerging technologies and set recommendations that support business growth, security posture, and operational excellence.
• Maintain relevant Global IT certifications and technical competencies (Microsoft 365, Azure, Security, ITIL, AI, Cloud).

Microsoft 365, Azure & Technology Environment Ownership

• Own the administration, security, and governance of the Microsoft 365 environment (Exchange Online, Teams, SharePoint, OneDrive, Admin Center), Microsoft Entra ID, and Azure.
• Oversee identity, access, and user lifecycle management; onboarding, role movement, offboarding, MFA, role-based access, and least-privilege enforcement, in partnership with People & Culture.
• Own CSP Partner Center administration and govern the full subscription and licensing lifecycle: strategy, monitoring, utilization tracking, renewal planning, expiration management, and cost optimization across subscriptions, Azure, and partner benefits.
• Oversee endpoint, device, and asset management (Intune/Endpoint Manager), including compliance, patching, EDR, and the full asset lifecycle.
• Manage the TOG website infrastructure, including SSL certificate administration, renewal, and compliance.

Security, Compliance & IT Governance

• Own IT governance, risk, and compliance posture across regions, ensuring IT activities follow approved processes, change controls, and security protocols.
• Define and enforce IT policies (acceptable use, device management, password standards, data protection) and drive cybersecurity awareness across the organization.
• Lead investigation and response to security alerts, suspicious activity, and access anomalies, coordinating remediation as needed.
• Serve as the accountable IT party for audits, internal reviews, and compliance requirements, owning the required documentation and evidence.
• Own business continuity and disaster recovery planning for IT services, including backup, recovery, and resilience across regions.
• Establish AI governance and adoption enablement: usage standards, data-protection guardrails, and responsible-use guidance for AI tools across the organization.

Budget, Vendor & Stakeholder Management

• Own the IT budget, including forecasting, spend management, and licensing optimization across countries.
• Manage vendor and partner relationships, contracts, and SLAs — internet providers, hardware and software vendors, and managed service partners — holding them accountable to agreed service and cost commitments.
• Own procurement, renewal, and vendor coordination for IT assets and services across their full lifecycle.
• Partner with country representatives, People & Culture, Finance, Admin, and business leaders on IT needs, and lead the rollout of IT initiatives, systems, policies, and technology changes across locations.

WHAT YOU WILL BRING

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field is preferred; equivalent leadership and hands-on experience will be considered.
• At least 7–10 years of experience in IT operations, systems administration, or IT service management, including 2–3+ years in a team leadership or IT management capacity.
• Proven experience leading IT support/operations across multiple countries, locations, or a regional/shared-services environment.
• Strong ownership-level command of Microsoft 365 administration, Entra ID/identity and access management, endpoint management, and IT service management.
• Broader IT operations exposure — infrastructure, networks, endpoint security, and vendor/managed-service coordination.
• Demonstrated experience owning an IT budget, vendor contracts/SLAs, and licensing optimization.
• Track record of building, leading, and developing distributed or cross-cultural teams.
• Sound judgment on access control, data protection, compliance, endpoint security, and governance in a global environment.
• Excellent stakeholder management and communication skills, able to work effectively across countries, cultures, business units, and leadership levels.
• Relevant certifications are an advantage (e.g. Microsoft 365 Certified: Administrator Expert, Azure/Entra/Security certifications, ITIL).

WHAT’S IN IT FOR YOU?

• Competitive Rewards & Benefits: Performance bonuses, 13th month pay, and Day 1 HMO and life insurance coverage.
• Flexibility & Balance: Hybrid work arrangements and Flexible schedues
• Growth & Development: Company‑sponsored trainings, certifications, and continuous learning opportunities
• Recognition & Culture: Be part of a workplace recognized as one of the Philippines and Southeast Asia’s Best Workplaces in 2026, where your contributions are valued and your voice is heard!
• Community & Belonging: A culture of inclusion, diversity, and empathy, with loyalty rewards, holiday gifts, and programs that celebrate milestones and people

EQUIAL OPPORTUNITY STATEMENT

All employment decisions at Tech One Global shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by law.