A new chapter is opening in Philippine banking — and it’s one we’re proud to be part of. 

At Tech One Global, we are honored to announce our strategic partnership with CBS China Bank Savings, the country’s second largest thrift bank and the retail banking arm of China Banking Corporation, to pioneer a Microsoft Copilot–powered chatbot for its customers.  

It’s a meaningful step forward, and a hopeful signal of where the industry is heading: AI moving from boardroom conversations into real, customer-facing experiences. 

Why This Partnership Matters 

Thrift banks hold a special place in Philippine banking. They combine the digital ambition of larger institutions with the closeness and trust of community-focused service — and AI is now helping make both possible at once. 

For CBS — with a network of 168 branches, more than 100 APD lending centers and ‘branch lites,’ and 212 ATMs nationwide — that closeness is part of who they are. Their commitment to financing the SME sector and retail customers, and to improving the quality of life in the communities they serve, has long been captured in their promise: “Easy Banking for You.” 

A Copilot-powered chatbot is a natural next step for a brand built on accessibility. It allows CBS to respond faster, stay available longer, and free up its people for the conversations that benefit most from a human touch — a thoughtful balance of technology and care, and a great example of how AI can support, not replace, the relationships at the heart of banking. 

What We’re Bringing to Life Together 

Through this partnership, we are supporting CBS with an intelligent chatbot solution developed using Microsoft Copilot Studio — designed to handle customer inquiries promptly and at scale.  

The vision behind it is clear and customer-centered: 

• Real-time assistance across customer touchpoints 

• Streamlined banking processes that reduce friction 

• Improved customer satisfaction and operational efficiency 

• A consistent service layer that grows with the bank’s customers 

What makes this especially exciting is the spirit behind it. CBS is positioning itself at the forefront of technological innovation in the banking industry — adopting AI not to keep up, but to lead with purpose, building a digital experience that reflects the trust its customers have placed in it for generations. 

Our Role: Platform, Licensing, Execution 

Every successful AI journey is a team effort, and the right partner makes all the difference. 

Our mission has always been to inspire, motivate, and empower organizations through digital transformation, and we bring the full stack to engagements like this. As a multi-awarded Microsoft Country Partner, a Microsoft Licensing Solution Provider (LSP), and a Cloud Solutions Provider (CSP), Tech One Global offers extensive licensing solutions — including CSP Azure, which is integral to this initiative — alongside comprehensive implementation services.  

Because enterprise AI isn’t just about the technology. It’s about integration, governance, and a partner who walks alongside you — before, during, and long after go-live. 

Leadership: Heritage Meets Innovation 

James Christian T. Dee, President of CBS China Bank Savings, framed the partnership as a strategic move to enhance the bank’s digital capabilities: 

“We are looking forward to bringing innovative solutions to our customers. Our partnership with Tech One Global aligns with our strategy to enhance CBS’ digital capabilities and provide a seamless banking experience. What’s more, with the adoption of this chatbot solution, we are making a significant leap in our digital transformation journey, and reinforcing our commitment to serving our customers better.” 

Lars Bøgvad Jeppesen, our Co-Founder and Chief Executive Officer, added: 

“It is amazing to see a bank with such a heritage and history embarking on a groundbreaking and future-looking project using the latest technology. By doing so, we are taking the customer experience to the next level. Now, we are changing the game using a larger model and getting the chatbot to work how we work.”  

Both messages carry the same encouraging truth: heritage and innovation belong together. Institutions with decades of trust behind them are uniquely positioned to lead the next era of banking — and with the right partner and platform, the path forward is more accessible than ever. 

A Hopeful Signal for Philippine Banking 

This partnership highlights the growing importance of digital transformation in the banking sector, and the vital role of technology in enhancing customer engagement. When a bank with CBS’s standing goes #AllinOnAI, it opens the door wider for everyone: 

• AI in BFSI is becoming more practical, proven, and within reach for institutions of all sizes 

• Microsoft Copilot Studio is maturing into a trusted enterprise platform, ready for regulated industries 

• Thrift and mid-sized banks have a meaningful role to play in shaping where the industry goes next 

There’s real momentum building — and plenty of space for more Philippine banks to bring their own AI stories to life, in ways that fit their customers, their culture, and their pace. 

A Word on Responsible AI 

What makes initiatives like this even more encouraging is the care behind them. The most lasting AI journeys are built on customer trust — supported by clear data governance, alignment with the Data Privacy Act of 2012 (RA 10173), human oversight on important interactions, and continuous improvement guided by real customer feedback. 

It’s proof that innovation and responsibility can grow together — and that doing both well is absolutely possible. 

A Heartfelt Thank You to CBS China Bank Savings 

To the entire team at CBS China Bank Savings — thank you for this incredible opportunity, and for going #AllinOnAI with us.  

Your trust means the world. Partnering with an institution of your heritage, vision, and commitment to “Easy Banking for You” is a privilege, and we’re honored to walk this journey with you. Together, we’re not just launching a chatbot — we’re setting a new standard in banking innovation, and showing what’s possible when purpose, people, and technology come together.

Where This Goes Next 

This launch is a milestone, not a finish line. There’s so much more ahead — and CBS’s first step is the kind of move that inspires the next one, both for them and for the wider industry. 

If your organization is exploring where AI, Microsoft Copilot Studio, or intelligent customer engagement could fit into your roadmap, we’d love to start a conversation — no pitch, just possibilities. 

Talk to our team at Tech One Global Philippines and let’s explore what’s possible for your business, together. 

📧 contact@techoneglobal.com 
📞 +63 2 8782 4968